NOC Product Manager

Department: Network Operations Planning Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.
Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines.
Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description: Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth.
The Network of Operations (NOC) Product Manager collaborates with a Team of Project Managers, Analysts, and Consultants to develop product road maps and implementations for tools that primarily support Dispatch and Back Office functions.
They’ll partner with Dispatch, Workforce Planning, Training, Technology, and other departments to identify and define customer needs and develop the p rogram f eatures required to meet these needs.
The NOC Product Manager is a strategic thinker with a continuous improvement mindset who is ready to drive the future of Southwest Airlines.
Additional Details: The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus.
This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week.
 The Department designates the specific three days of the week Employees must work on-site.
U.
S.
citizenship or current authorization to work in the U.
S.
required and no current or future work authorization sponsorship available .
Southwest Airlines is an Equal Opportunity Employer.
 We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities Responsible for defining a Product Vision that reflects the customer and business needs and is in alignment with the strategic themes of the organization Advocate for the customer, keeping teams focused on delivering solutions that address real customer pain points.
Conduct continuous user research to understand what customers need and want, using those insights to inform the vision and roadmap Continuously refining Epics into Features, prioritizing, and sequencing them on the PI Roadmap, and working with Product Owners within the ART to translate Features into Stories that will satisfy the Product Vision Responsible for Product completeness by creating Feature Acceptance Criteria, maintaining the Feature Definition of Done, and by accepting Features Collaborates with Architects and other technical People to ensure the solution effectively addresses the functional and non-functional requirements while maintaining technical excellence by understanding and sequencing Enabler work in the Program Backlog and Program Kanban Collaborates with Change Management to prepare for product release (education, documentation, training, etc.
) Participates in PI planning by defining and presenting the business intent, planned Features, and highlighting any known dependencies and milestones throughout each Program Increment, and providing fast Program-level decisions within the event Actively participates in Inspect and Adapt (I&A) events, leads Feature definition, and refinement including establishing feature acceptance criteria Leads the System Demo to evaluate working software and help to assess business value delivered against the business intent Collaborates with Product Managers supporting other Programs to determine cross-program impacts, interdependency of work and priorities, and plan for communication and coordination Participates in the economic prioritization of Features and Enablers using techniques such as Weighted Shortest Job First Work with business stakeholders to maintain alignment as priorities and scope change and demonstrate thought leadership by championing the Product Vision across the enterprise Responsible for maintaining product health, secure resolutions, data privacy, and tech currency.
May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Knowledge of industry competition, trends, and changing customer needs Skilled in leading activities to support the delivery work including product launch communications, training materials, user acceptance testing, business validation, success criteria measurement and analysis, and post-deployment analysis to identify improvements Skilled in delegation including being able to clearly portray expectations for tasks Ability to communicate clearly complex business needs to leaders, managers, architects, and other technical stakeholders Ability to understand and support prioritized Portfolio work by collaborating with Lean Portfolio Management, Architects, and Epic Owners to breakdown Epics into Features Ability to build relationships and influences Leadership, customers, Architects, and other stakeholders to convert solutions into realizable business value Ability to influence and provide recommendations for releasing Product(s) to customers or the market Ability to manage legal, compliance, and security aspects of the Product by collaborating across the enterprise Ability to formulate Product recommendations based on market data, third party research, industry trends, and internal client research Ability to think strategically throughout every phase of a product's development Ability to objectively enforce prioritization to successfully complete tasks and meet goals and deadlines Education Required: High School Diploma or GED Required: Bachelor's Degree or equivalent work experience - BS, Business, Engineering, Computer Science, Information Systems or related field or the equivalent formal training Experience Preferred: Experience in developing products and road maps that involve analytics tools, training packages, and workforce management tools Preferred: Knowledge of developing products for a CBA/Contract C ustomer base Expert level experience, expansive and far reaching knowledge in: Managing requirements for large or complex software products Facilitating exploration of potential solution alternatives or MVP/MMF options and achieving consensus The collection and use of KPIs and leading indicators to inform Product decisions and achieving key results Design Thinking and Customer Centricity Licensing/Certification N/A • Physical Abilities Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job • Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.
S.
citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Pay & Benefits: Competitive market salary from $130,750 per year to $145,300 per year* depending on qualifications and experience.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Up to a 9.
3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck** Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit*** Explore more Benefits you’ll love: https://careers.
southwestair.
com/benefits *Pay amount doesn’t guarantee employment for any particular period of time **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date 03/24/2024