IT Senior Business Analyst

Fay Financial, which originated in 2008, is a full-scale real estate services company that offers mortgage servicing, property renovations, business purpose lending, insurance, and more to homeowners, investors, and clients nationwide.
Fay handles a wide range of mortgage loan solutions for prospective homeowners with varying credit histories and also offers to refinance existing mortgages.
Fay Financial is made up of separate business units offering a complete range of home ownership products and services that provide customers with solutions to navigate the challenges of home ownership while helping them build toward their long-term financial goals.
Fay Cares! While others in our industry focus on collecting money—or else—we take a kinder, more humane approach when homeowners fall short, explains CEO Ed Fay.
We consider the people behind those mortgages and work hard to give them the best chance possible to stay in their homes.
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of Fay Financial employees to serve the communities in which they live and work.
Over 80% of employees across Fay, Constructive, and GenStone affiliate companies make voluntary contributions to the Foundation.
Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an IT Senior Business Analyst to join our team! The IT Senior Business Analyst is an end-to-end solution provider for Fay Information Technology customers, both internal and external.
This position will employ a wide range of skills while executing the key objectives of the position, which include: creating as-is business process flows, leading and contributing to business process re-engineering sessions, gathering and creating business requirements, collaborating with technical resources to translate business requirements to technical deliverables, managing and tracking project execution and supervising user acceptance testing, project documentation, and policy and procedure updates.
Depending on technical abilities, senior business analysts may also perform application development and business intelligence/data extract and reporting tasks associated with their projects or for another project team.
What you will do for Fay: Partner directly with businesses to understand and assist them in defining and articulating their information and process needs and challenges.
Translate and refine needs into quality requirements artifacts for a project/task, which include: as-is/to-be process flows, business case, features lists, use cases, and templates.
Conduct walk-throughs to transfer knowledge and obtain requirements artifacts sign-off.
Solicit and analyze requirements using interviews, workshops, and data analysis.
Conduct data and process analysis (both ongoing and ad hoc).
Lead and/or contribute to collaborative re-engineering sessions, establish a vision, and analyze tradeoffs while representing the business needs within IT.
Actively engage with stakeholders throughout all phases of a project, keeping them informed and involved in requirements decisions.
Manage product backlogs in Jira (or similar), including building out the user stories and attending agile scrum meetings.
Supervise user acceptance testing as needed.
Coach and mentor less experienced team members.
Assist with overall BA efficiency through continuous learning and process improvement.
What you will bring to Fay: Bachelor’s degree, ideally in Computer Science, MIS, Business Administration or Finance, or related experience; High school diploma/GED required 7+ years of experience as an IT Business Analyst or Systems Analyst, ideally for the mortgage industry Ability to work collaboratively and communicate with various teams and employee levels Strong consultative mindset with a background in information technology solutions Ability to grasp and evaluate business processes and data to generate core insights Ability to present insights and recommendations to management and others Self-motivated with a demonstrated ability to work independently and in teams Experience learning and translating business process needs requirements elicitation, backlog management, creating process flows, features list, use cases, and user stories.
Ability to identify and drive clarity and resolution of ambiguous requirements Ability to understand data models and capture data lineage Previous experience with data analysis including writing basic SQL and interpreting results to validate business data needs, answer business questions, and troubleshoot Must be able to manage multiple tasks and competing priorities, and respond to changing priorities Strong time management, organizing, and problem-solving skills Results-driven and attention to detail Ability to influence without authority Effective written and verbal communication skills Excellent analytical skills with a high capacity for continuous learning Detailed documentation skills that clearly state objectives, goals, and deliverables Comfortable working in an agile scrum environment and with solution design teams Ability to represent the business challenges, processes, and information needs within IT Proficient with the Microsoft Suite (Word, Excel, and PowerPoint) Diversity, Equity, and Inclusion are deeply embedded into our way of working at Fay.
We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives.
We strive to ensure each of our employees feels valued, respected, included, and is presented with equal opportunities to be successful here at Fay.
We are proud to be an equal-opportunity workplace.
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