WFH/Executivie Assistant (Dallas)

Hello, my name is Ashley Villarreal.
I am looking for a WFH position.
I am looking for a full-time position M-F either 8-5 or 9-6.
My minimum pay rate is 18+.
Must include insurance and a W2.
My preferred location needs to be within 10 miles of downtown Dallas.
Hours: 8:30 am-5:30 pm or 9 am-6 pm Pay:18hr+ Ashley Villarreal Experience June 24TH, 2022 – September 1ST 2023 Executive Assistant, Integrity Marketing Group, Dallas TX • Manage scheduling for company executive(s) • Draft, review, and send communications on behalf of company executive(s) • Organize and prepare for meetings, including gathering documents and attending to logistics of meetings • Answer and respond to phone calls, communicate messages and information to the executive • Prioritize emails and respond when necessary • Coordinate travel arrangements • Maintain various records and documents for company executive(s) • Supporting our team to answer any incoming & and outgoing phone calls throughout the day.
• Legacy Safeguard point person and all the different facets, calls, including phone coverage after hours.
• Support our team with admin responsibilities as needed.
• Managing the flow of incoming and outgoing materials from our area.
• Be back up for the Integrity inbound calls.
• Assist with projects as assigned by the manager.
• Coordinate On-Call schedule.
• Be a part of the On-Call rotation.
• Answer questions for agents specific to service inquiries and resolving problems, by responding orally and or in writing.
• Triage basic agent calls and support them, and materials when needed.
• Have a passion for delivering top-quality service.
• Process L.
S.
G Enrollments.
• Coordinate & and manage the warehouse liaison to L.
S.
G.
• Coordinate the call service used by L.
S.
G • Coordinate the relationship with the print shop for L.
S.
G.
• Mail out L.
S.
G membership kits.
• Perform other duties as assigned.
March 19, 2017 – June 24TH 2022 Market Coordinator, Posadas USA, Dallas TX • Maintain and update all key account hotel profiles • Optimize content, rate, and availability competitiveness in key account platforms through ongoing use of available tools (extranets, been price, etc) in coordination with applicable internal stakeholders • Maintain and distribute hotel fact sheets, property updates, contact lists, and images for release to key accounts in coordination with applicable internal stakeholders • Prepare, release, and load hotel promotions in coordination with OPI and Distribution, including audit of account application and resolution/correction of misapplied promotions within their designated area • Proactively manage account-specific campaign calendars and any applicable updates, clearly communicating with both internal and external stakeholders regarding participation and implementation • Constantly review consumer-facing key account websites to detect anomalies in pricing, content, promotional application, or other competitive issues, initiating any necessary resolution and/or escalating observations to the area manager and/or key account manager • Respond to both internal and external customer-related issues in a timely fashion, providing exceptional service and timely resolution • Develop strong internal relationships with POSADAS team members in all corporate departments and individual hotel sales and operations • Perform general office duties including telephone, faxing, copying, and filing, as well as conducting research, preparing correspondence and spreadsheets, attending meetings and events, and other duties as assigned April, 2016 – January, 2017 Customer Service Representative, Teleperformance, Dallas TX • Meet client sales objectives • Connect with customers via phone/email/chat and or social media to resolve their questions or concerns • Calmy attempts to resolve and de-escalate any issues • Respond to requests for assistance and/or possible processing payments • Provide feedback on call issues January 2015 – November 2015, Laredo Tx Administrative Assistant, Service First Mortgage • Follow approved scripts on outbound calls to achieve campaign objectives.
• Follow approved workflows to nurture sales leads.
• Ensure all phone conversations are professional and add value.
• Schedule appointments, coordinate multiple calendars, and make follow-up calls as appropriate.
• Adhere to metrics and service level agreements as set by management.
• Utilize CRM as directed to track calls and follow up Education G.
E.
D Some College Skills • Strong written and verbal communication skills aligned to heavy phone volume.
• Goal driven.
• Proficient with Microsoft Office.
• High level of integrity, discretion, and professionalism in handling confidential and sensitive information.
• Ability to adapt quickly and learn to utilize new software and tools as needed.
• Ability to work well within a team.
• Perseverance in overcoming obstacles and ability to handle rejection.
• Self-driven with the ability to work in an ambiguous environment with minimal guidance or supervision.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, dynamic environment with strict time requirements.