Director of Client Services

*OUR VISION: *_*To Provide Pathways to a Thriving Community for ALL*_ If our Vision resonates with you, if you have a passion for serving others, and if you have a growth-mindset, Metrocrest Services might be an ideal fit for you.
We are looking for team members whose values align with ours and who are compassionate, professional, and committed to serving their neighbors in need.
Metrocrest Services is a team of volunteers, nonprofit partners, donors, and employees who exist to carry out our Mission of _*Providing hope through programs that lead to self-sufficiency and foster independence*_.
Our Core Values are principle-based tenets that guide our actions, behaviors, and decisions and are necessary in our effort to achieve our Mission and drive our Vision.
Our Core Values are: * *Start with a “YES” Attitude: *Working together to find solutions * *Celebrate Differences: *Show others dignity, respect, and inclusion while honoring everyone’s experiences and unique contributions * *Be Kind: *Make a choice to be kind to ALL through empathy and understanding * *Choose Joy: *Joy is an attitude; pursue it every day * *Embrace Change: *A willingness to be open-minded and collaborate while accepting that change is an integral part of making our organization stronger *You’ll Love Working Here Because We…* * Have a warm, caring work environment and culture * Communicate and collaborate as a team * Are passionate about our team members and those we serve * Have a leadership team that wants to do the right thing and is open to new ideas *The Opportunity* The Director of Client Services is an integral member of Metrocrest Services’ leadership team and will lead and manage a client-first department in which numerous programs operate.
They will embrace and champion our Core Values and will lead with a Servant’s Heart.
The Director of Client Services is humble, hungry, and smart, and they consistently demonstrate leadership of self and others.
They are expected to have a growth-mindset and the desire and ability to develop others.
Reporting directly to the Chief Programs Officer, the Director of Client Services is an active and proactive Director, working with leadership and staff to develop, implement, and continually review strategies, ensuring our clients are provided the services and resources needed to reach self-sufficiency and independence.
Responsibilities include overseeing financial and data reporting and overseeing day-to-day operations of the following programs: Intake and Referral; Housing Case Management; Financial Education; and Workforce Development.
This position requires knowledge and understanding of housing programs, workforce programs, and financial education program services.
The individual selected for this role must be mission-focused and have a high level of accountability, resulting in positive outcomes.
*Estimated Hiring Timeline* *01.
08.
2024 - 01.
09.
24: *First review of applicants *By 01.
12.
2024: *Phone screenings *By 01.
19.
2024:* First round in-person Panel interviews *By 01.
26.
2024: * 2nd round in-person Panel interviews *By 01.
29.
2024: * Offer of employment *02.
19.
2024:* Start date *Schedule Commitment* The Director of Client Services works in-person from 8:00 a.
m - 5:00 p.
m.
Monday through Friday and occasional hours outside the normal work week.
*Pay Range* This opportunity is exempt with a starting salary range of $67,000 - $70,000 *Minimum Qualifications* * Bachelor’s degree in social services or related field of study * Minimum five years of supervisory experience in program management *Preferred Qualifications* * Masters in Social Work (MSW) or Licensed Master Social Worker (LMSW) * Supervisory experience in a social service setting *Special Knowledge/Skills* * In-depth knowledge and understanding of housing programs, workforce programs, and financial education program services * Demonstrated ability to lead, manage, and motivate employees and volunteers * Excellent interpersonal, organizational, and writing skills * Ability to exercise discretion and independent judgment * Strategic thinker with a “can-do” style * Strong interpersonal relationship skills, with a professional demeanor and ability to build rapport and credibility with a variety of stakeholders * Superior ability to organize, prioritize and, as appropriate, delegate tasks to balance responsibilities in a fast-paced, deadline-oriented environment * Excellent analytical and research skills with ability to innovate and think strategically * Ability to collaborate and work effectively in a team setting * Must be able to exercise good and independent judgment and to act tactfully * High level of computer literacy required in (at a minimum) in the following: Microsoft (Word, Excel, Outlook), internet research and donor database management programs, plus the ability to learn and master client tracking in Salesforce and/or HMIS.
* Effective problem solver who is results-oriented, adaptable, and willing to contribute when needed * A high level of professionalism, strong ethical values and clear/strong-yet-flexible boundaries * Proven capacity to maintain patience/tolerance and tact/diplomacy in challenging situations *Major Responsibilities and Duties* _Leadership & Strategy_ * Contribute positively to organization culture and enthusiastically live out our mission and core values * Establish and execute forward-thinking strategies to increase capacity within programs and organization _Housing & Support Services, Workforce Development, Financial Education, and Intake & Referral_ * Direct and manage the long and short-term development, implementation, and delivery of housing and support services, workforce services, and financial capability programs for Metrocrest Services’ clients in accordance with the mission and goals of the organization * Manage day-to-day operations of programs and related staff * Develop an annual budget and operating plan for programs and provide oversight in adhering to the budget.
* Identify technological tools to enhance and support Metrocrest’s implementation and delivery of its programs * Develop a program evaluation framework to assess the strengths of all programs and identify areas for improvement * Identify and execute partnerships to promote relationship-building and services delivery with other organizations, agencies, and/or individuals * Recruit, interview, train, coach, and provide development opportunities for all staff members within the Client Services Department * Confirm compliance throughout programs to ensure accurate reporting * Develop and oversee the forms and records that track the activities of clients who participate in Metrocrest programs; ensure all confidentiality and privacy laws/guidelines are followed; submit timely reports related to Metrocrest programs to requesting parties * Partner and/or collaborate with other community organizations that provide similar services and programs * Ensure program activities operate within the policies and procedures of Metrocrest Services * Ensure program activities comply with all relevant legislation and professional standards *Work Environment* * This role works onsite in a climate-controlled facility * Professional, fast-paced, non-profit environment * Ability to move, transport, position, and lift up to 15 pounds as needed * Ability to remain in a stationary position, such as standing or sitting, for up to 8 hours per day * Ability to walk, move, and/or traverse as needed *Reporting Relationship* The Director of Client Services provides direct supervision to the Housing & Support Manager, Workforce Manager, Financial Education Manager, and Intake & Referral Manager.
This role reports directly to the Chief Programs Officer.
*Equal Employment Opportunity* Metrocrest Services provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, or any other characteristic protected by federal, state or local law.
*In accordance with the ADA, Metrocrest Services is willing to consider any reasonable accommodations.
* Job Type: Full-time Pay: $67,000.
00 - $70,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Tuition reimbursement * Vision insurance Schedule: * Monday to Friday Education: * Bachelor's (Required) Experience: * Supervisory in Program Management: 5 years (Required) Work Location: In person