Senior Client Success Manager

Team OMG OrderMyGear is the industry leader in technology for the team gear and promotional product space.
OMG continues to push boundaries, shaping the future of group online commerce.
We approach challenges as opportunities, and we are continuing to build a team of OMG’ers who work hard, welcome change, and live out our Magic.
So come join us at OMG! You can play a pivotal role in this rapidly changing industry as we scale our platform and improve the eCommerce experience for our clients and their customers Our Magic TEAM IS EVERYTHING We Invest in Each Other We Create Solutions We Enjoy the Ride EMBRACE IT.
OWN IT.
ALL IN.
Client Success @ OMG The Client Success Team helps shape the future of how groups, corporations, and teams purchase their gear one customer at a time.
Our Client Success Team plays a critical role as the main point of contact for all roles within their accounts, from C-suite executives to customer service reps.
As a Senior Client Success Manager, building relationships will be essential to your success, with a focus on successfully driving strategy, implementing programs, and influencing the adoption of revenue-generating features.
Day in the Life Maintain and utilize CRM system to manage the relationship with your clients Maximize retention of existing users and accounts by building and maintaining strong lasting client relationships Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business and growth with existing clients and/or identify areas of improvement to meet quotas Connect with all accounts on a regular basis by phone or Zoom.
Coordinate three in-person client meetings per quarter.
Monitor accounts for potential health risks.
Leverage and execute risk playbooks to mitigate potential churn.
Growth activities associated with this role include: Identify and execute opportunities for expansion within your book of business by seeking new online stores, optimizing existing stores, or cross-selling additional solutions Drive usage of new and existing features through evaluation and training Conduct quarterly business reviews with your accounts and distribute quarterly reporting for clients Requirements Must Haves A bachelor's degree in business or related field and/or equivalent experience Minimum 3 years experience in Client Success or Account Management.
Time management and multitasking skills in order to handle multiple tasks and clients/clients at once Strong organizational skills and attention to detail Demonstrated ability to communicate, present, and influence key stakeholders at all levels in OMG, including executive and C-level Comfortable working in an ever-evolving environment Ability to work in the OMG office 3 days a week SaaS or Industry experience preferred 25% travel required U.
S.
Citizen or Permanent Resident status required Visa Sponsorship not available This position will require regular in-office presence at our Dallas, TX HQ.
OrderMyGear provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training Benefits A Few of the Perks Competitive benefits & PTO 401(k) with employer match Paid parental leave Wholesale discount to name brands In-office benefits: Catered lunches & breakfasts Company happy hours and outings Casual office atmosphere & one block from Deep Ellum Fully stocked kitchen Commuter benefits