*Responsibilities:*
* Responsible for all aspects of Customer Service Management from onboarding new customers to resolving billing issues as well as day to day activities
* Responsible for all aspects of Supplier Management from qualification to overall performance as well as day to day activities
* Responsible for all aspects for Demand Management from understanding customer demand to managing the steps to fulfill that demand
* Manage all order processing related activities for both sales and purchase orders from inquiries to order intake to returns
* Drive supply chain activities to meet customer requirements and department objectives including assisting with resolution of component shortages
* Utilize customer feedback/scorecards, CRM data, inventory management, and forecasting tools to meet lead time and fulfillment targets
* Cultivate internal and external relationships to foster employee engagement as well as business growth and continuity with our partners
* Review contracts/agreements for both customers and suppliers
* Perform customer/supplier qualifications
* Develop initiatives with stakeholders from various departments to meet company objectives and goals
* Oversee and approve rule setting, data creation, and maintenance for system and non-system processes
* Ensure compliance to applicable standards such as ISO 9001 and Corporate regulations.
, perform risk analysis if needed
* Prepare reports for senior management such as backlog and revenue projections
* Set KPIs and goals for team and measure the progress towards achieving them
* Direct team in problem solving, issues resolution, and handles escalations directly when needed
* Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
* Manage department responsibilities in accordance with the organization's policies and applicable laws
*Qualifications*
* Bachelor's Degree or equivalent from four-year college or university (or equivalent combination of education and experience)
* Six years of related experience in customer service and operations (or equivalent combination of education and experience)
* Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
* Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
* Ability to effectively present information to top management, and public groups
* Ability to define problems, collect data, establish facts, and draw valid conclusions
* Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
* Ability to use internet/intranet, cross functional Enterprise Resource Planning software, the MS Office package, and other software programs and packages to their potential to provide a work product fitting to the level of the position.
Must also be able to perform troubleshooting
* Strong leadership and interpersonal skills, with the ability to motivate and inspire others.
* Experience managing budgets and financial resources
* Excellent communication, interpersonal, and relationship-building skills
* Proven ability to effectively manage multiple priorities and deadlines in a fast-paced environment
* Experience in *Semiconductor Distribution* is a plus
*Location*: Solana Beach, CA or Plano, TX
*The Perks:*
* 15 days of PTO, plus 12 days of national holidays
* 40 hrs.
of paid sick time off
* Health, dental, and vision insurance
* 401 (k) with company matching
* HSA/ FSA
* Paid Parental Leave
* Collaborative, creative, inclusive, and fun team environment
Job Type: Full-time
Pay: $100,000.
00 - $120,000.
00 per year
Benefits:
* 401(k) matching
* Flexible spending account
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Vision insurance
Schedule:
* Monday to Friday
Work Location: In person
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