General Manager

POSITION/PURPOSE: Manages the overall operation of the shopping center including accounting and asset management responsibilities, preparation of budgets and business plans; prospecting for local, regional, permanent, and temporary merchants; coordination of the local leasing program; establish and maintain retail relationships; oversee personnel; develop on-site staff and interact with corporate team to accomplish special projects and involvement with the community.
Responsible for maintaining the physical integrity of the Center, creating an environment that enhances customer satisfaction and tenant sales.
Primary focus is to increase the value of the Center by increasing its Net Operating Income.
PRINCIPAL JOB ACTIVITIES: Manage the shopping center facility and common area customer experience to the highest standards.
Implement operating Standards of Excellence and measure success of execution.
As applicable, partner with the Development team and aid in the planning & execution of repositioning and development strategies.
Assist Development as needed with entitlements and manage construction activities while minimizing impact to the operating properties.
Champion and lead Centennial’s Experience First program to further enhance the customers’ shopping center experience.
Support and aid in the execution of Leasing strategies.
In conjunction with the property leasing team, negotiate and secure local tenant and franchisee lease amendments and renewals.
Support all aspects of local income generation and ancillary income.
Protect existing cashflow and promote collaboration within the center team toward the creation of new revenue streams.
In conjunction with the center’s marketing team, oversee and assist with the development and execution of the marketing plan, to engage the community, increased traffic, and drive tenant sales.
Manage service contracts to the highest level of performance.
Provide administration of leases, property management agreements, reciprocal easement agreements, and other operating covenants.
Ensure the center meets all relevant government regulations.
Manage and develop the talent of center personnel.
Develop and maintain beneficial relationships with retailers, Centennial corporate and local team members, community stakeholders including government entities, local law enforcement and businesses, as well as professional and charitable organizations.
Prepare and successfully execute and/or implement annual budget and business plan, forecasting operating expenses as required.
Aggressively manage expenses to reflect current operating parameters while maintaining operating standards.
Oversee property vendors and facilitate the Request for Proposal (RFP) and vendor selection process as well as contract creation.
Anticipate future capital needs at the property and manage the approved capital budget to complete projects on time and on budget.
Manage property account receivables and collections.
Manage local tenant lease amendment negotiations and workouts.
Ensure Brand Standards are met with visual merchandising, amenities, digital, social media and WIFI programs.
Develop opportunities and host events to showcase the property to the community as a viable marketing channel.
Ensure that the property is positioned for future growth by observing and reporting market changes relating to demographics, competition, community and government issues, economic development plans and changes to infrastructure.
Ensure the maintenance of property physical plant and operating systems.
Manage on-site Tenant Coordination efforts to include timely turnover of space to merchants, procurement of Landlord work project estimates, timely completion of projects, successful early or on time store openings and assembling required documentation such as lien releases.
Establish and maintain positive working relationships with local police, fire, public utilities, and emergency response agencies.
Implement standardized Risk Management program with the specific goal of reducing General Liability claims, experience, and cost.
Lead and act as the primary point of contact and spokesperson for the property during local crisis events.
Prepare monthly management reports, maintain effective communications with owners, and maintain appropriate documentation of critical items.
Provide timely and effective reporting and presentations to corporate and ownership as required.
As applicable, lead monthly ownership calls, annual budget presentations, and other ownership and corporate meetings.
Ensure timely collection of sales reports and insurance certificates.
As directed, support property onboarding process for other Centennial properties.
Stabilize and align newly managed assets with current portfolio.
Champion the SEE Centennial sustainability program.
Participate in assigned special projects that enhance the department and/or company processes.
Other duties as assigned.
The above job description is not intended to be an all-inclusive list of duties and standards of the position.
Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
REQUIREMENTS: Bachelor’s degree preferred or equivalent experience in the workplace.
Minimum 2 years regional shopping center management experience.
Real Estate Salesperson’s license preferred.
Understanding and knowledge of a local leasing & business development program with the ability to canvass, negotiate and close deals.
Strong ability to lead and influence a diverse group of people.
Adept in financial analysis, budgeting, and forecasting.
Highly proficient in MS office applications: Word, Excel, PowerPoint, Outlook.
Knowledge of software and financial models and programs such as MRI, Yardi etc.
Ability to operate efficiently, independently and to seek constant improvement in achieving team goals.
The flexibility and agility to respond to shifting priorities.
A passion for reimaging retail real estate.
Alignment with Centennial’s core values.
24/7 on call responsibility.
Must be able and willing to work varying schedules which includes weekends and may include evenings and public holidays.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and /or move up to 30 pounds.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
The employee is regularly required to sit.
The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and expansive reading.
The employee is required to make general observations of facilities or structures.
WORK ENVIRONMENT: This position is required to rotate weekend duty assignment with the mall management staff and will be required to work a variety of shifts from time to time and is required to support emergency response needs 24 hours per day/7 days per week, preferably with a response time under 30 minutes.
The requirement in the preceding sentence will not apply if the position is on; approved paid time off, approved leave or another position is approved by the GM/VP Property Management for a specific period of time to handle ‘on call’ responsibilities.
EQUAL OPPORTUNITY EMPLOYER: Centennial ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability.