Export Manager

General Position Summary This position is responsible for managing export department staff as well as handling exporting customer’s freight smoothly, safely, accurate and quickly to the destination and bring a profit to the company.
Essential Job Functions EXPORT MANAGEMENT · Coordinates activities air export operations within air export division in accordance with HMA Manual and related OCMM Matrix.
· Handles and answers questions from customers via phone and e-mail.
· Reviews and analyzes customer’s needs to determine the best handling process per their needs.
· Arranges and coordinates the schedule.
· Instructs booking procedures and operations procedures to staff.
· Receives customer’s freight pick up call and arranges an actual freight pick up with contact to the local trucker.
· Makes on-hand report sheet for record keeping of actual freight arrival.
· Prepares shipping information to shipper, consignee and handling agent at destination country.
· Communicates to overseas agents for the quote request, change and etc.
· Reserves the space in airline in advance.
· Negotiates with vendors for services and rates.
· Communicates with overseas agent regarding the inquiries.
· Updates and advises customers as needed.
· Prepares all documentation required and makes sure everything is correct and accurate.
· Reviews documents related to customer’s dangerous goods shipments.
· Makes sure that all paperwork is completed in compliance with customs regulations.
· Maintains TSA and FAA regulation with issuing a correct certificate and documents at current effective, having a routine meeting with visiting TSA and FAA inspector.
· Supervises and directs export staff.
· Analyzes profit and loss and reports to Branch Manager.
· Maintains a good relationship with Trucker Company, shipper, and overseas agents.
· Prepares various reports, such as top 10 customers, and submits to Branch Manager.
· Coordinates settlement for air export traffic between shipments, other department staff.
SUPERVISING (Supervisor & Manager Only) · Responsible for daily supervision of Export operations activities to ensure efficient allocation of resources and compliance with policies and procedures · Monitors and reviews employees’ work activities through individual meetings and group meetings to ensure that all work activities are proceeding smoothly to plan.
· Delegates and advises employees on work procedures and practices · Motivates, develops and mentors employees for improved performance.
· Communicates and coordinates information both in writing and orally on a regular basis with both management and staff.
ADMINISTRATIVE SUPPORT · Reports air freight payment to CASS administration office through the relative bank.
· Checks an individual charge to meet a contract rate between the carriers.
· Checks a bill from FedEx, UPS, local trucker, local packing company and warehouse maintenance Company.
· Issues a billing invoice of distribution, export customer as well as to agent at destination.
OTHER & MISCELLANEOUS · Seeks constant improvement, more efficient and less expensive ways and means in work processes.
· Performs special projects and other miscellaneous duties as assigned management.
· Maintains high ethical standards in the work place.
· Reports all irregular issues and problems to management for solution.
· Maintains good communication with other managers, staff & outside contacts.
· Complies with all company policies and procedures.
· Responsible for maintaining a clean and safe working area.