Lead Concierge

Job Description: Lead Concierge – Luxury High-rise Condominium Supervisor of: Concierge, Valet, and Receiving Dock team members Lead Concierge must have effective communication, telephone, and customer service skills, be detailed oriented and able to multitask.
In this position you must have an approachable and friendly attitude, able to meet and greet residents, guests, and service providers and be able to recognize and react to emergency situations, monitor, and operate electronic security control systems and accurately maintain daily logs, records, and forms.
Lead Concierge must have experience in training and scheduling of team members.
Position Responsibilities and Essential Duties: Demonstrate excellent leadership and training skills.
Demonstrate excellent customer service, communication, and time management skills.
Ability to coordinate work schedules to assure required coverage of various shifts within the Resident Services Department.
Monitor and train associates on emergency response systems.
Greet and welcome residents, guests, and invitees.
Ability to quickly remember and recall names and faces.
Monitor, control, and train associates on electronic security control systems.
Respond to emergency situations in a timely and efficient manner.
Supervise completion and maintenance of daily log reports, records, and forms.
Resolve and follow-up on complaint issues.
Follow safety procedures and maintain a safe work environment.
Attendance is required – even during severe weather and hazardous road conditions.
Perform other duties as required and/or assigned.
Requirements: To perform this job successfully, the individual must be able to perform all aspects of the job responsibility, must be punctual, well-groomed, maintain an excellent attendance record, and have reliable means of transportation to work.
Education/Experience/Knowledge: High school diploma or equivalency required.
Concierge or leadership experience required.
Typing and computer skills required.
Effective written and verbal communication skills in English required.
Verbal Spanish language is a plus.
Strong customer service communication and people skills required.
Valid driver license required.
Veteran and/or law enforcement background is a plus.
Special Requirements: Ability to work extended hours, evenings, and/or weekends.
Ability to lift 25-30 lbs.
Work in an upright standing or sitting position for extended periods of time.
Handle, grasp and lift objects and packages.
Communicate, receive, and exchange information by means of the spoken and written word.
Ability to quickly navigate the property and building as required to meet the job functions.
Benefits 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Note: The statements herein are intended to describe the general nature and level of work performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.
Requirements: Education/Experience/Knowledge: High school diploma or equivalency required.
Concierge or leadership experience required.
Typing and computer skills required.
Effective written and verbal communication skills in English required.
Verbal Spanish language is a plus.
Strong customer service communication and people skills required.
Valid driver license required.
Veteran and/or law enforcement background is a plus.
Special Requirements: Ability to work extended hours, evenings, and/or weekends.
Ability to lift 25-30 lbs.
Work in an upright standing or sitting position for extended periods of time.
Handle, grasp and lift objects and packages.
Communicate, receive, and exchange information by means of the spoken and written word.
Ability to quickly navigate the property and building as required to meet the job functions.