Who We Are
South Oxford Management is a full-service property management company with locations in over five states! We are dedicated to offering an exceptional experience to our residents and team members.
Our team brings years of expertise in the industry to South Oxford Management, assuring quality in every aspect of our business.
From management to leasing, we are passionate about making positive experiences for people.
Putting people first is our mission.
When you join South Oxford Management, you become part of a team, where you are encouraged to learn, share ideas, and participate in team building and charitable activities.
We reward innovation, fresh perspective, hard work and above all, values.
How You Will Contribute
The Service Supervisor is responsible for maintaining the physical integrity of the community; insuring a safe and secure environment for residents, future residents, visitors and team members.
The Service Supervisor works closely with the Community Manager and the Service Technicians to see that all aspects of the community are well taken care of.
The Service Supervisor anticipates, identifies and corrects problems involving the community and implements procedures to prevent such problems.
The Service Supervisor works diligently to cultivate resident satisfaction.
Things You Will Do:
Hire, train and supervise all maintenance team members though a positive mentoring approach
Take ownership and lead by example
Empower team members to take on new challenges and bring new ideas to the forefront
Delegate, oversee and inspect work performed by maintenance team members
Schedule team members so that maintenance is available for emergency purposes around-the-clock
Train and assist in development of all maintenance team members
Conduct safety meetings with Service Technicians
Think safety first and ensure that unsafe conditions are corrected promptly
Maintain accurate records regarding preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.
Schedule and ensure all make-ready repairs and service are completed correctly and on schedule
Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations
Provide outstanding customer service to residents and future residents
Take pride in the apartment community; visually inspect and address areas of concern, keep community clean and make note of service needs
Be mindful of the condition of the community and initiate action to correct unsafe conditions; e.
g.
broken gates leading to pool, broken steps, open holes, broken/burned out exterior lights
Diagnose and perform maintenance/repairs including but not limited to HVAC, plumbing, electrical and pool maintenance
Schedule and perform routine preventive maintenance
Think safety first and ensure that unsafe conditions are corrected promptly
Communicate effectively with residents, future residents, visitors, vendors and team members while presenting a positive, professional image
Perform additional duties as assigned by the Community Manager
Requirements
Education:
High School diploma or equivalent
Experience:
Three or more years of experience in property maintenance or equivalent field
Experience leading others
General knowledge of all things pertaining to property maintenance
Skills:
Skilled in the safe use and maintenance of hand and power tools
Knowledgeable of pertinent laws including EPA and OSHA regulations
Certifications/Licenses:
Certified Pool Operator, Universal Freon License, including R410A preferable.
Mental/Cognitive Skills:
Attention to detail
Able to multitask and meet deadlines
Other Requirements
Physical Requirements:
Must be able to walk the property which includes climbing stairs
Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, carry
Supplies and stand for extended periods of time
May be required to
lift up to 50 pounds
Contacts:
Will have contact with residents, community management and staff members
Work Environment:
Must be available to work a flexible schedule including weekends and on-call hours
Work will consist of indoor and outdoor work environments