Dal-Tile is currently seeking an exceptional Team Lead Customer Service to join our TEAM! As the Team Lead Customer Service, we need someone who is ready to provide a variety of support such as lead and manage the customer service representatives, advise team members on customer issues and provide backup support.
Primary Objective:
Performs a variety of customer service duties as well as leads Customer Service Representatives.
Major Function and Scope:
Leads Customer Service Representatives in the performance of their duties.
Trains, coaches, and provides guidance to Customer Service Representatives.
Experienced in analyzing and interpreting data to provide customer solutions.
Serves as a customer service resource for other associates.
May execute duties, including, but not limited to that of the Customer Service Relationship Applications in the management of customer orders from plants, distributions centers, office tasks & administration.
Maintains positive business relationships, internally and externally, to promote company goals.
Provides backup support for various duties as needed.
Completes all aspects of Order Management.
Performs other related duties as required.
Experience and Knowledge Required:
HS diploma or equivalent experience.
Experienced in various computer systems, including but not limited to SAP, Salesforce, Excel, and
Customer Relationship Applications or Databases in the management of customer orders.
5+ years of customer service or account management experience.
Focus on customer account management required.
Prior manufacturing or flooring industry knowledge preferred.
Competencies:
Strong customer service skills, math skills, organizational and problem-solving skills, training, communication and “multi-tasking” abilities; time management; leadership, teamwork, judgement, detail oriented, and safety conscious.
Must have excellent written and verbal communication stills.
Moderate skills in Word and Excel, with the ability to use databases and other computer systems.
Other Pertinent Job Information:
While performing the duties of this job, the employee is regularly required to sit, use hands to type or answer phones.
The associate may climb or balance, walk, stand, and reach with hands and arms.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
About Dal-Tile Corp.
:
Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.
Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.
Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers.
Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.
Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.
For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.
com.
For product information, visit daltile.
com, marazziusa.
com, and americanolean.
com.
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