Description
Position Summary
The Service Delivery Manager II will serve as a dynamic, detail-focused individual who can liaise with multiple groups to ensure the on-time delivery of services to business units.
Essential Job Functions:
Increase adherence to process design, execution, and continual improvement
Identify and develop any gaps in existing service delivery systems, procedures, and methodologies
Work individually alongside other SDM's ensuring correct coverage for all in-flight and upcoming deliverables
Report progress on projects and deliverables using standard enterprise project and ITSM tools
Interface with business units and IT engineering groups to understand and report both their challenges and progress toward agreed-upon timelines and due dates
Perform other duties as assigned
Position Requirements:
4 + years of working in a service delivery capacity preferably overseeing other service delivery managers
3 + years working with infrastructure teams or related areas such as storage, computing, network, or telecommunications
Must have strong communication skills and the ability to work across multiple groups
Must have the ability to understand complex technical issues within the context of how those issues might impact the delivery of a project
Proven problem-solving skills with an emphasis on quick problem resolution.
The candidate should be able to interface with busy agile teams and obtain accurate statements
JIRA and JIRA align experience
Good can-do attitude is required along with the flexibility to roll with any issues and keep projects moving toward completion.
Must have excellent documentation and written communication skills keeping track of status using a variety of enterprise tracking tools
Attend and organize meetings determining if and when a meeting is necessary
Must have meticulous attention to detail and know the key facts and points from any meetings that need to be recorded.
Preferred:
Technical understanding of how infrastructure and software services operate in an enterprise organization
Service Now experience
Credit One Bank, N.
A.
is a data-driven financial services company based in Las Vegas.
Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life.
Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.
Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations.
Employment at Credit One Bank is based on mutual consent (also known as at-will).
This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice.
Please contact the recruiter for this position to learn more.
Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
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