*uBreakiFix by Asurion – In Store Lead*
*Why Join Us:*
* Comprehensive benefits; including: Life insurance, Vision insurance, Dental insurance, and health insurance.
* Paid time off.
* Continuous training to enhance your skill set.
* Competitive hourly compensation and benefits package.
* Prospects for career growth based on your preferences.
* Skill development and practical training.
*Position Type:* W2 Employee
*Compensation:* up to $17 per hour plus uncapped bonuses and commissions.
_Don't miss the chance to be part of our expanding network of uBreakiFix retail stores, dedicated to providing device repair services within local communities.
This is a fantastic opportunity for individuals of all skill levels to join our team.
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*In this role, you'll serve as a Lead:*
* Drive sales and customer service metrics by motivating technicians and holding them accountable for their performance.
* Demonstrate an understanding of sales behaviors and customer service best practices, ensuring that Technicians are well-versed in the Connected Home product and the 'Serve, Solve, and Sell' approach.
* Train and develop the Tech team.
* Act as the point of contact for dispatched technicians.
* Implement new processes.
* Participate in daily/weekly meetings with Operational leadership.
*As a Retail and Repair Tech, your responsibilities include:*
* Learning and applying the details of the Connected Home product, understanding the customer's technology, and offering and selling protection/tech support solutions.
* Consulting with customers to identify issues or explain repair procedures.
* Repairing devices, addressing cracked glass, and conducting pre- and post-repair testing.
* Applying sales experience to consistently promote the Connected Home product and employ the 'Serve, Solve, and Sell' approach.
_Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
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*Experience Requirements:*
* Demonstrated experience as a Team Leader/Supervisor.
* Highly recommended experience in sales and customer service.
* Essential experience with device repair, including computers, laptops, tablets, phones, hardware, software, and phone screen LCD replacement.
* Past experience with ability to frequently lift and move items weighing more than 50 pounds.
* This is a full-time position with varying schedules.
Working days and hours are Monday to Saturday from 10 am to 7 pm, and Sundays from 12 pm to 5 pm.
*Deal-Breaker Qualifications:*
* A high school diploma or equivalent is required.
* A valid state driver's license and a clean driving record are required.
* Successful completion of a background check and drug screening.
* Flexibility to work variable hours, including weekends and evenings.
* Legal authorization to work in the United States.
_uBreakiFix is an equal-opportunity employer, dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
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Job Type: Full-time
Pay: Up to $17.
00 per hour
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Application Question(s):
* What kind of tech device/s and gadgets (Hardware) have you repaired before?
* Are you authorized to work in the United States?
Experience:
* Soldering: 1 year (Required)
* supervisory/managerial: 1 year (Required)
License/Certification:
* Driver's License (Required)
Work Location: On the road
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