Service Manager

Job Title: Parts & Service Manager Department: Parts and Service Department Summary Description The parts and service manager strives to return a satisfactory profit on dealer capital invested in the parts inventory and accomplishes objectives using proper purchasing procedures, , maintenance, inventory control, staff utilization, pricing, and merchandising.
Essential Responsibilities Forecasts goals and objectives and strives to meet them Hires, trains, and motivates all parts and service department staff & monitors performance Maintains a balanced inventory consistent with the requirements of the service department, body shop, walk in customers as well as the sales department Monitors and adjusts inventory to minimize obsolescence Supervises all ordering procedures Establishes and supervises all internal procedures to ensure smooth daily operations Enforces safety requirements associated with handling of HAZMAT related parts and materials Communicate with and assist the Manufacturer’s representative i.
e.
, District Parts and Service manager and parts Operations team Performs all duties related to monthly closeout Assures customer satisfaction and handles complaints immediately in a professional manner Provides assistance with any other parts related situation that may arise Ability to perform all tasks required of parts department staff Qualifications and Requirements Ability to communicate and listen effectively Ability to multitask efficiently Customer service experience preferred Bilingual preferred but not required Knowledge of automotive DMS programs preferred Basic computer skills required Good organizational skills required Ability to work with mathematical concepts such as percentages and ratios Ability to identify and adjust to problematic situations Physical Demands A work environment with moderate noise levels & frequent climate changes Requires the use of both hands Ability to sit for an extended period Schedule: 8-hour shift Education: High school or equivalent (Preferred) Experience: Sales Experience: 1 year (Preferred) Service Experience: 1 year (Preferred) Management Experience: 1 year (Preferred) License/Certification: Driver's License (Preferred) Work Location: In person If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.