Project Manager II - PSO

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions.
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others).
Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 17.
5M users.
As a remote-first company, this position can sit in Plano, TX or remote in the US.
Position Overview Alkami is looking for a talented professional that has a passion for project management, planning, learning, and attention to detail.
This position will report into a Manager of Professional Services under Alkami’s Client Services division and be responsible for assisting the entire project team with completing projects within its planned scope, schedule, and budget.
In addition, you will help establish project schedules, coordinate Jira and Workfront tickets, provide reporting, collect client settings for configurations, validate configuration settings, manage the progress on gap items, and in general help deliver product implementations for our clients.
Successful candidates must have a strong sense of urgency, desire to learn and progress into project management, ownership to drive projects to completion, and be successful in a collaborative environment.
Key Responsibilities & Duties Create project schedules and define project deliverables based around project scope.
Track and manage project milestones and customer reported issues.
Communicate status, issues and risks to project stakeholders.
Maintain project documentation, meeting minutes, meeting agendas, scope amendments, and key customer communication archives.
Create and manage configuration documentation for client projects.
Be the primary point of contact for all client inquiries for projects being managed.
Work closely with Product Development and Engineering to resolve issues reported by our customers.
Provide regular input to the PSO management team on process improvements and best practices.
Track individual and team time reporting for assigned projects and ensure compliance with budgeted project labor.
Coordinate with the account management team during implementation lifecycle and post-launch stage to maintain customer relationships and communication.
Host recurring customer conference calls to drive project execution; travel onsite to assigned customer facilities when necessary.
Qualifications: Excellent written and verbal communication and problem solving abilities.
A minimum of 3-5 years of project management experience preferably in the financial services or software industry with increasing demonstrated responsibility and success.
Experience using Microsoft Office Suite including MS Project, MS Excel and MS Word.
Experience managing tickets and backlog Ability to take a process and work with management to suggest modifications focusing on client satisfaction and efficiency Excellent organizational and time management skills.
Excellent problem solving and decision-making skills.
Ability to perform successfully in a high-pressure, fast-pace working environment.
Ability to work independently with little direction.
Careful attention to detail in all aspects of the job.
Desired Skills: Working knowledge of SQL and haystack is extremely beneficial.
Previous use of JIRA, Confluence and Workfront preferred.
Previous work experience with the banking and financial industry as it relates to Internet home banking applications.
Cool Things to Know Not Just Any Company: Alkami has an awesome diverse and inclusive environment.
We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401k with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time.
Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search.
Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
[84,000-126,000] The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Alkami will not tolerate discrimination or harassment based on any of these characteristics.
Alkami encourages applicants of all ages.
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