Sr Manager, Drive Thru Digitalization

Job Responsibilities: Tech development and testing: Guide market and cross-functional teams to identify gaps in the current drive-thru experience from both customer and business perspectives, design an end-to-end digital drive- thru journey to close these gaps, unlock business potential, and leapfrog competition.
Evaluate and select a portfolio of internal/external tech partners to develop the digital drive-thru tech suite with; negotiate and align with senior stakeholders across markets, KFCG, and Yum.
Create an accelerated roadmap for tech development and testing, manage global/local resources to execute on this roadmap, pivot/evolve the roadmap or design as needed.
Identify key KPI’s to measure success and partner with Global Data & Analytics team to track these KPI’s.
Cross-functional capability building: Collaborate with Digital, Ops, Marketing, and Development teams across markets and KFCG to build new capabilities and create new processes to enable the new customer journey.
Capture learnings from markets, tech partners, cross-functional teams, and share/exchange the learnings across the KFC/Yum organization in the form of playbooks, knowledge docs, brand standards, QBRs, live workshops, 1:1 relationships, including with senior executives.
Work with Data & Analytics team to create global channel dashboards to enable central performance monitoring, business impact sizing, and opportunity identification.
Business model building and scaling: Work with Finance teams in markets and at Global to build business model based on digital drive-thru test results, in-market assets, and future development roadmaps.
Serve as SME to help markets influence franchisees, identify local tech partners, scale digital drive-thru, and continue improving the experience and KPIs over time.
Knowledge and Skills Required: Bachelor/graduate degree in engineering or 2+ years’ work experience in a digital product development/ management role.
MBA degree or 2+ years’ work experience at a top-tier strategy consulting firm (McKinsey, Bain, BCG).
5-10 years total work experience.
Experience in QSR or hospitality industry preferred.
Experience in digital innovation preferred.
Proven strategic ability to take on complex business problems and develop creative solutions.
Excellent oral and written communication skills; can autonomously put together presentations to senior executives and run market teams.
Exceptional interpersonal skills and ability to effectively manage up and down without institutional power.
Proven data analytics skills and ability to draw quick insights from complex datasets.
Self-motivated, self-directed worker with a drive for results and intellectual curiosity.
Passion for innovating in the constantly evolving digital landscape.
Experience working with multiple vendors and global teams across time zones is a plus.
Who is KFC? KFC, a subsidiary of Yum! Brands, Inc.
(NYSE: YUM.
), is a global chicken restaurant brand with a rich, decades-long history of success and innovation.
It all started with one cook, Colonel Harland Sanders, who believed in doing things “the hard way,” because nothing ever got done right by cutting corners.
Hard work, hospitality and integrity are still core to our brand today.
While we’re grounded in our heritage, we’re always looking forward to the future and evolving to make it easier for our customers to enjoy our chicken.
Through digital innovation, our goal is to make KFC available everywhere, implementing a frictionless & friendly experience leveraging scalable technology stack and standards and accelerating rollouts via multiple channels.
And we’re growing… a new KFC restaurant opens somewhere in the world every six hours.
As we grow, KFC is committed to doing so responsibly through commitments like our 2025 global plastic packaging goal and the KFC Harvest program, which to date has donated over 82 million pounds of food to our local communities around the world.
Our purposes is feeding people’s potential, whether that means helping team members get through school, turn their passion for fried chicken into a career, or being a positive force in our communities.
We fight inequality and believe in all people.
Everyone has a seat at our table: from millionaires to truck drivers, to our more than 800,000 Team Members, to our customers around the world, KFC treats everyone like family.
Our people are what make us distinctively KFC, and we value every opportunity to celebrate the unique perspectives and backgrounds they bring to our company.
To learn more about KFC Global, check out our company page here.