Revenue Protection Analyst

Department: Finance Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.
Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines.
Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description: Job Summary All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel.
The Revenue Protection Analyst delivers on our Purpose by analyzing airline ticketing, payment & settlement, refunds , and customer funds transactions for trends or activity that may indicate fraud or misuse of customer payments and accounts.
This role pa rtners with our Team and internal Customers to collaborate on projects, risks, and areas of continuous improvement.
The Revenue Protection Analyst is a detail-orientated thinker, who looks forward to the opportunity to be part of impactful initiatives and drive the future of Southwest .
Additional details: The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus.
This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week.
 The Department designates the specific three days of the week Employees must work on-site.
U.
S.
citizenship or current authorization to work in the U.
S.
required and no current or future work authorization sponsorship available .
Southwest Airlines is an Equal Opportunity Employer.
 We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities Analyze financial, banking, ticketing, and customer payment data and review activity for unexpected trends or results that might indicate fraud or misuse customer funds Research unexpected trends or results to identify root cause, identify the need to take action, and report findings and conclusions to Department Leadership Prepare standard and ad Hoc department performance reports (i.
e.
, metrics, activity by Employee, activity by Customer, trend analysis), and provide commentary on results Resolve issues and questions received from internal and external customers in a timely manner, ensuring deliverables meet customer expectations and requirements Provide an impact analysis and actionable reporting to Department Leadership when fraud, customer dispute, system or other customer issues occur Validate and document test cases in support of system upgrades, production defect fixes and projects impacting the Department Build relationship with third party vendors to ensure needed financial and operational data is sent and received timely and is complete and accurate Recommend and initiate opportunities to streamline work and to build checks and balances into work processes May perform other job duties as directed by Employee’s Leaders Knowledge, Skills and Abilities Knowledge of Company and regulatory ticketing, refund, and banking policies considered when performing analyses, responding to inquiries and when participating on projects Knowledge of economic and accounting principles and practices, internal controls and SOX compliance, industry trends, customer payments and refunds policies, banking, and the analysis and reporting of financial data Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Knowledge of software systems and tools, including database tools, used in performance of day-to-day functional duties Skilled in asking insightful questions and listening to understand all perspectives with a solid understanding of Business impacts Skilled in collecting, organizing, visualizing and assimilating data from multiple sources, including turning raw data into meaningful information using ad hoc reporting tools, data-oriented programming languages and visualization software Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions Ability to effectively communicate information and ideas in a concise and compelling story-line using multiple forms of communication, tailoring tone, style and content to the intended audience Education Required: High School Diploma or GED Experience Intermediate level experience, fully functioning broad knowledge in: Accounting, Finance, Business, or Management Information Systems Data collection and analysis Financial and business risks and impacts Payment fraud trends Financial services and systems Airline ticketing, payment & settlements, refunds, customer funds, fraud risk Preferred: Experience in database skills and development (equivalent to MS Access) Preferred: Experience in Altreyx , MS Excel, Quickbase , and Accertify Preferred: Experience in Amadeus, Cirrus, SWABank , Smartclilxx , Refundpro , Sirax , and C360 Preferred: Knowledge of programming Licensing/Certification N/A Physical Abilities Ability to perform work duties from limited space workstation/desk/office area for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must be a U.
S.
citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information Must have the flexibility to work extended hours, including occasional weekends, and Company holidays Pay & Benefits Competitive market salary from $69,400 to $77,100 per year* depending on qualifications and experience.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love: • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) • Up to a 9.
3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck * • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit** • Explore more Benefits you’ll love: https://careers.
southwestair.
com/benefits *Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date 03/14/2024