Learning Program Manager - Audit

Your Journey at Crowe Starts Here: At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues.
Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value.
Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.
” We are 75 years strong and still growing.
Come grow with us! Job Description: The Role Serves as the program manager for Audit learning programs supported by Crowe University.
Consults with key stakeholders on program decisions, deliverables, and timelines.
Collaborates with team members to ensure the development and delivery of internal training programs using a variety of learning delivery formats, with an emphasis on virtual training events.
Works closely with curriculum, development, and instructional design teams to understand program objectives and needs and is responsible for project, operations, compliance, and logistics management.
This role interacts heavily with various team members, instructors, participants, and other stakeholders including subject matter experts, partners/directors and C-suite individuals across the firm and requires clear and effective written and oral communication.
Essential Functions Establish processes, deliverables, and due dates for execution of learning programs.
Communicate related expectations and manage adherence by key stakeholders.
Develop and manage program communication plan with stakeholders.
Set-up, host and manage technology-enabled learning programs (e.
g.
webinars/ live virtual events).
Lead all program logistics and continuing professional education processes and documentation including attendance verification and credit processing.
This may include writing learning objectives and course descriptions with some design consultation.
Set-up and manage registration/Learning Management systems and processes.
Follow established processes to calculate CPE and issue credit in Learning Management System.
Communicate and manage participant registration and attendance requirements and/or prerequisites.
Train facilitators in proper use of technologies and instructional effectiveness.
Collaborate with curriculum development and instructional design team to define material development needs and responsibilities.
Review course evaluation summary reports and provide recommendations.
Prepare program budgets, process program expenses, and reconcile expenses.
Requirements Excellent project and organizational management skills required.
Demonstrates well-developed written and oral communication skills.
Ability to use LMS, webcast and other learning technologies to deliver projects and to provide innovative solutions.
Understanding of compliance-based organizations and processes.
Ability to make decisions and solve problems using sound, inclusive reasoning, and judgment.
Gather and analyze information from a diverse set of sources and individuals to fully understand a problem.
Proactively anticipate needs and prioritize action steps.
Aptitude to learn.
Possesses excellent listening and questioning skills.
Strong customer service orientation and displaying a positive attitude.
Focuses on delivering quality products and services.
Able to prioritize and manage multiple tasks concurrently.
Proficient in Microsoft Word, Excel and PowerPoint.
Self-motivated and ability to work both independently and collaboratively.
Possesses strong decision-making and problem-solving skills, as well as the ability to negotiate with both internal clients and external vendors.
Demonstrates strong analytical skills, creativity, and ability to work well under pressure.
Operates with a continuous improvement mindset with respect to process and policy.
Qualifications Bachelor’s degree required with a minimum of 7 years professional experience.
Experience in a professional service or a matrixed organizational structure.
Professional experience in a professional services Audit practice or L&D function is a plus.
Our Benefits: At Crowe, we know that great people are what makes a great firm.
We value our people and offer employees a comprehensive benefits package.
Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity.
You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations.
Learn more about where talent can prosper! More about Crowe: Crowe (www.
crowe.
com) is one of the largest public accounting, consulting and technology firms in the United States.
Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services.
Crowe is recognized by many organizations as one of the country's best places to work.
Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world.
The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time.
Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.